:root{--bg: #f3f7f7;--panel: #ffffff;--fg: #0e2a47;--muted: #5b6b7b;--line: #dcebea;--teal: #036672;--sea: #00a38c;--danger: #a32d2d;--ok-bg: #e1f5ee;--ok-fg: #0f6e56;--warn-bg: #faeeda;--warn-fg: #854f0b;--acc-bg: #e6f1fb;--acc-fg: #185fa5}@media (prefers-color-scheme: dark){:root{--bg: #0c161d;--panel: #12222c;--fg: #e7eef0;--muted: #9fb2bb;--line: #1d3543}}*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--fg)}.app{min-height:100vh}.muted{color:var(--muted)}.small{font-size:12px}.center{text-align:center;margin-top:40px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 16px;background:var(--panel);border-bottom:1px solid var(--line);flex-wrap:wrap}.brand{font-weight:600}.connect,.presence{display:flex;gap:8px;align-items:center;flex-wrap:wrap}input,select{padding:7px 9px;border:1px solid var(--line);border-radius:8px;background:var(--bg);color:var(--fg)}button{padding:7px 12px;border:1px solid var(--line);border-radius:8px;background:var(--teal);color:#fff;cursor:pointer}button.ghost{background:transparent;color:var(--muted)}button.active{background:var(--sea)}button:disabled{opacity:.5;cursor:default}.who{font-weight:500}.state{font-size:12px;padding:2px 10px;border-radius:20px;background:var(--ok-bg);color:var(--ok-fg);text-transform:capitalize}.state.busy{background:var(--acc-bg);color:var(--acc-fg)}.state.acw{background:var(--warn-bg);color:var(--warn-fg)}.state.offline{background:var(--line);color:var(--muted)}.error{background:#fceaea;color:var(--danger);padding:10px 16px}.grid{display:grid;grid-template-columns:1fr 1.1fr 1fr;gap:14px;padding:16px}.col{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px}.col h2{font-size:14px;margin:0 0 10px}.list{list-style:none;margin:10px 0 0;padding:0;display:flex;flex-direction:column;gap:6px}.list li{display:flex;gap:8px;align-items:center;justify-content:space-between;padding:8px 10px;border:1px solid var(--line);border-radius:8px;cursor:pointer}.list li.sel{border-color:var(--sea)}.list.small li{display:block}.ref{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:13px}.ref.big{font-size:18px;margin-bottom:4px}.pill{font-size:11px;padding:2px 8px;border-radius:20px;background:var(--acc-bg);color:var(--acc-fg)}.pill.queued{background:var(--warn-bg);color:var(--warn-fg)}.pill.completed{background:var(--ok-bg);color:var(--ok-fg)}.softphone{display:flex;flex-wrap:wrap;gap:8px;margin:14px 0 6px}.round{width:60px;height:40px;border-radius:20px;background:var(--bg);color:var(--fg);border:1px solid var(--line)}.round.end{background:#fceaea;color:var(--danger);border-color:#f0c2c2}.sim,.newc{margin:6px 0 12px;padding:10px;background:var(--bg);border-radius:8px}.sim-row{display:flex;gap:8px;margin-top:6px}.sim-row input,.sim-row select{flex:1}.card-inner{padding:10px;border:1px solid var(--line);border-radius:8px;margin-top:8px}@media (max-width: 900px){.grid{grid-template-columns:1fr}}.softphone-live{margin:10px 0}.round.join{background:var(--teal);color:#fff;border-color:var(--teal);width:80px}.xfer{display:inline-flex;gap:6px;align-items:center}.xfer select{max-width:130px}.wrapup{margin-top:10px}.wrapup .field{display:flex;flex-direction:column;gap:4px;margin-bottom:8px}.wrapup .check{display:flex;align-items:center;gap:6px;margin-bottom:8px}.wrapup .row{display:flex;gap:8px}.pausebar{display:inline-flex;align-items:center;gap:6px}.pausepick{margin-left:4px}.state.paused{background:#b45309;color:#fff;padding:2px 6px;border-radius:4px}.list.small li{display:flex;align-items:center;gap:6px}.list.small li .grow{flex:1;cursor:pointer}button.link{background:none;border:none;color:#2563eb;cursor:pointer;padding:0 4px;font-size:12px}.list.small li.match{background:#fff7ed;border-left:3px solid #f59e0b;padding-left:6px;border-radius:4px}.badge-match{background:#f59e0b;color:#fff;font-size:11px;padding:1px 6px;border-radius:999px;white-space:nowrap}button.btn-merge{background:#f59e0b;color:#fff;border:none;border-radius:4px;padding:2px 8px;font-size:12px;cursor:pointer}button.btn-merge:hover{background:#d97706}.digital{margin-top:16px}.digital-grid{display:grid;grid-template-columns:260px 1fr;gap:12px;min-height:320px}.convo-list{list-style:none;margin:0;padding:0;border:1px solid #e5e7eb;border-radius:6px;overflow:auto}.convo-list li{display:flex;align-items:center;gap:6px;padding:8px;border-bottom:1px solid #f1f5f9;cursor:pointer}.convo-list li.sel{background:#eff6ff}.convo-list .peer{flex:1;font-size:13px;overflow:hidden;text-overflow:ellipsis}.thread{border:1px solid #e5e7eb;border-radius:6px;display:flex;flex-direction:column}.thread-head{padding:8px;border-bottom:1px solid #f1f5f9}.bubbles{flex:1;padding:10px;overflow:auto;display:flex;flex-direction:column;gap:8px}.bubble{max-width:75%;padding:8px 10px;border-radius:10px;font-size:14px}.bubble.inbound{align-self:flex-start;background:#f1f5f9}.bubble.outbound{align-self:flex-end;background:#dbeafe}.bubble .attach{display:block;margin-top:4px;font-size:12px}.composer{border-top:1px solid #f1f5f9;padding:8px}.composer textarea{width:100%;box-sizing:border-box}.composer-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:6px}.composer .pending{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:6px}.composer .chip{background:#e0e7ff;padding:2px 8px;border-radius:999px;font-size:12px}.chan{font-size:11px;padding:1px 6px;border-radius:999px;background:#e5e7eb}button.rec{background:#dc2626;color:#fff;border:none;border-radius:4px;padding:4px 10px;cursor:pointer}.bubble audio.attach{display:block;margin-top:4px;max-width:240px}.bubble 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#334155;border-radius:4px;padding:3px 8px;cursor:pointer}.livecall button.end{background:#dc2626;border-color:#dc2626}.resolve-row{display:flex;gap:8px;align-items:center;margin-top:6px;padding-top:6px;border-top:1px dashed #e5e7eb}button.resolve{background:#16a34a;color:#fff;border:0;border-radius:4px;padding:4px 10px;cursor:pointer}.login-wrap{display:flex;justify-content:center;padding-top:8vh}.login-card{max-width:340px;width:100%}.login-form{display:flex;flex-direction:column;gap:10px}.myperf{margin-top:16px}.myperf-head{display:flex;align-items:center;justify-content:space-between}.myperf .seg button{border:1px solid #d1d5db;background:#fff;padding:3px 10px;cursor:pointer}.myperf .seg button.active{background:#2563eb;color:#fff;border-color:#2563eb}.perf-kpis{display:flex;gap:14px;margin:10px 0}.perf-kpis .pk{background:#f8fafc;border:1px solid #e5e7eb;border-radius:8px;padding:10px 16px;text-align:center;min-width:90px}.perf-kpis .pk-num{font-size:22px;font-weight:700}.perf-kpis .pk-cap{font-size:11px;color:#64748b;text-transform:uppercase}.perf-table{width:100%;border-collapse:collapse}.perf-table th,.perf-table td{text-align:left;padding:4px 6px;border-bottom:1px solid #f1f5f9;font-size:13px}